Frequently Asked Questions by Providers

As a physician, we know you want to make the right assisted living recommendation to your patient. That's why we are here to answer any and all of your questions. Here are some of the most commonly asked questions about One MacDonough Place by health care providers like you. If you don't see the information you need, please feel free to call us directly.

Will my patient be able to receive assistance anytime it is needed?

Do you provide medication management?

My patient has mild dementia. Would this be an appropriate placement?

Can my patient still come to me for care — and can I come to One MacDonough to see my patient?

How do you accommodate patients with wheelchairs or walkers?

When I change or order prescriptions how will my patient get them filled?


Will my patient be able to receive assistance anytime it is needed?

Yes. A registered nurse is on call 24/7 and Personal Care Assistants (PCAs — all certified nurses aides) are in the community 24/7. Additionally, two registered nurses are in the community weekdays, and one registered nurse is in the community on weekends.

Do you provide medication management?

Yes. Personal Care Assistants, under the supervision of registered nurses, remind each resident when their medications must be taken as prescribed by the physician.

My patient has mild dementia. Would this be an appropriate placement?

That depends. A number of older citizens with memory loss due to aging, stroke, and other medical conditions thrive at One MacDonough Place. The most important questions asked of physicians and families are, "is the resident a risk of flight and will they be safe in an apartment alone?" If the person is not a flight risk and they are able to be alone in the apartment and able to call for help, they would be safe at One MacDonough.

Can my patient still come to me for care — and can I come to One MacDonough to see my patient?

We will take your patient to your office if it is within 10 miles. Our transportation program provides each resident up to three complimentary visits per month. Staff will bring your patient into your office and we ask that your receptionist call our transportation number when the visit is complete, and we will return to the office and pick them up. We have two volunteer groups who provide and assist with transportation. The American Red Cross also offers these services to One MacDonough Place.

At any time day or night a resident's physician is welcome to visit residents at One MacDonough Place.

How do you accommodate patients with wheelchairs or walkers?

The entire community is handicapped-accessible with raised toilet seats, grab bars, large entrances to bathrooms with step in showers, chair rails in the halls designed for easy holding when walking, automatic door openings at main entrances, and a resident bus equipped with wheelchair access.

When I change or order prescriptions how will my patient get them filled?

When a resident visits a doctor, they are provided with a health information report that includes a list of medications that the resident requires. If a new medication or a change in dosing occurs, the prescription would be sent home with the resident and given to our nurse, who would fill the prescription and make the appropriate changes to their medication regime.

28 Crescent Street
Middletown, CT 06457


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