Saturday, February 24, 2018

UPDATE – Saturday, February 24, 2018


Middlesex Hospital has resumed providing emergency care to walk-in patients. 

It is still not receiving patients via ambulance, and the Hospital’s normal Emergency Department
location in Middletown is still closed until further notice.

Patients who visit the Hospital’s temporary Emergency Department space should drive to the main
entrance of the Hospital. At that point, a security officer will be there to greet them. The officer will
then direct them to where they need to go.

If someone is sick or injured and needs immediate attention, they should call 9-1-1. An ambulance will bring them to the next nearest emergency department. Middlesex’s other Emergency Department locations in Westbrook and Marlborough are open.

Patients are now allowed to receive visitors. Flu restrictions remain in place.

All other Middlesex Health System locations are operating as normal.

Joint Commission Accreditation

Middlesex Hospital is accredited by the Joint Commission. Accreditation means that Middlesex Hospital has demonstrated compliance with organizational, patient care and safety standards. Middlesex Hospital has set standards to continuously improve performance, provide the highest quality of patient care, and ensure our patients are treated in a safe environment.

Among our many patient safety programs, we abide by the Joint Commission’s National Patient Safety Goals. We perform the following safety mechanisms to ensure our patients receive the best care possible:

Improve the accuracy of patient identification.

Our staff members and physicians checks two patient identifiers (such as verifying your name and date of birth) before giving medications, blood products, drawing blood work, or taking specimens. Staff members and physicians also check two patient identifiers when providing any other treatment or performing procedures. While this sometimes strikes patients as unusual or impersonal, it is done to ensure that the right patient receives the correct medication or the correct treatment.

Improve the accuracy of communication among caregivers.

Our staff members and physicians read back verbal orders, telephone orders, and critical test results. This is to ensure that the person receiving this information correctly understood what they were told. We have also developed a list of abbreviations that are easily confused and thus cannot be used in a patient’s medical record. In addition to these safety measures, our caregivers use a standardized report when “handing off” their patients. This ensures that important data is not left off.

Improve the safety of using medication.

We have identified medications that are easily confused because they either look alike or sound alike. Special safety measures are taken with these drugs, including special labeling and the physical separation of these medications in storage cabinets. Middlesex Hospital has also taken special measures to ensure the safety of blood thinning medications.

Reduce the risk of health care-acquired infections.

Effective hand washing is the most important way to prevent the spread of infection. All caregivers must wash their hands before and after patient care, before preparing medications, and at other critical times. We also actively encourage visitors to wash their hands.

Accurately and completely reconcile medications across the continuum of care.

We obtain a complete list of our patient’s medications including over the counter drugs, vitamins and herbal medications. Whenever a health care provider orders or changes a medication, the provider checks this list to make sure that there are no contraindications. When patients are discharge or transferred, the patient and their next care provider receive a complete list of all their medications.

Reduce the risk of patient harm resulting from falls.

Middlesex Hospital has a comprehensive fall prevention program that is discussed in detail in the following pages.

Encourage the patient’s active involvement in their own care as a patient safety strategy.

We encourage patients to be active participants in their health care. If you have questions or concerns, we want to hear about them. Please discuss your questions or concerns with your nurses, your physicians, or other health care providers.

The organization identifies safety risks inherent in its patient population.

In our hospital and behavioral health programs, we screen appropriate patients for their risk of committing suicide. In our home care program, our staff screens patients with long-term oxygen therapy for risks associated with their oxygen such as home fires.

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28 Crescent Street
Middletown, CT 06457

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