Patient Rights

Middlesex Hospital is committed to protecting the rights of all who seek care or services at any of our hospital, emergency, and outpatient sites.  We believe that you should be aware of your rights and responsibilities, and offer a summary of them as follows:

  • You have the right to be cared for, without discrimination, due to age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language disability, gender identity, or who will pay the bill.
  • You, or your designated representative, should expect we provide you with a notice of patient rights.  This document serves that purpose.
  • If you require or request this document in your language of choice, the hospital will seek translation services or written patient rights in that language.
  • If you are a Medicare inpatient, you will receive “An Important Message from Medicare” within two days of your admission.
  • We have a process in place if you wish to file a grievance or complaint.  The information on how to register a grievance is included in this handbook (or, if you are at an outpatient site, this is posted via signage in the waiting and treatment areas).
  • You may select any person of your choice to be notified promptly of your admission to the hospital.  Additionally, we will make reasonable attempts to share your discharge education with this person.  We will also notify the physician of your choice.
  • You or your designated representative have the right to actively participate in your plan of care.  This includes your treatment/care plan, pain management plan, and plan for discharge.  You may refuse or request treatment, noting that the hospital will not provide requested treatment that is medically unnecessary or inappropriate.
  • You may develop advance directives and expect the hospital staff and practitioners to comply with these directives.
  • You also have the right to designate a support person whom you define as the person you wish to have support you during an inpatient stay.
  • Your privacy and safety needs will be met by our staff at all times you are under our care.  This includes your personal privacy needs and the privacy of your medical information, and medical records.
  • You may request your clinical records and expect to receive them within a reasonable timeframe.
  • All patients have the right to be free from physical or mental abuse, including the use of restraints for that reason.  Restraints or seclusion may be used only to protect the mediate physical safety of you, the staff, or other patients.
28 Crescent Street
Middletown, CT 06457

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