Patient Rights

Our patients’ rights are very important to us at Middlesex Hospital. We will do everything within our power to respect the rights of each and every patient. As a patient, it’s equally important for you to fully understand those rights.

Middlesex Hospital provides care to all, without discrimination due to  age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, gender identity, or who will pay the bill.


You have the right to:

  • Receive health care that respects your values and beliefs.
  • Safe, appropriate, considerate care regardless of the source of payment.
  • Expect an environment that preserves dignity and contributes to a positive self image.


You have the right to:

  • Complete, up-to-date information about your diagnosis, treatment, prognosis, and unanticipated outcomes in terms you can be reasonably expected to understand in order to participate in decisions regarding your care.
  • Know the physician responsible for coordinating your care by name and to request a different care provider.


You have the right to:

  • Know that your records and communications are confidential to the extent provided by law.
  • Expect consideration for your privacy. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. Those not directly involved in your care must have your permission to be present.
  • Expect that all communications and records pertaining to your care should be available only to those directly concerned with such care, except as required by law or by your instructions.
  • Be free from recording or filming made for purposes other than security identification or diagnosis and treatment, unless we first get your permission.

Pain management

You have the right to:

  • Expect information about pain and pain relief measures.
  • Expect your reports of pain will be believed and responded to quickly.

Information & Treatment

You have the right to:

  • Receive information necessary to give informed consent before the start of any procedure and/or treatment.
  • Receive, free of charge, the appropriate interpreters, auxiliary aids, and services necessary to ensure effective communication.
  • Be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
  • Be free from seclusion and restraint of any form that are not medically necessary or used as a means of coercion, discipline, convenience, or retaliation by staff.
  • Be protected as a research subject, during research, investigation and clinical trials involving human subjects.
  • A living will or appointment of a Health Care Representative.
  • Have a family member, or representative of your choice, and your own physician notified promptly of your admission to the hospital.
  • Get help resolving conflicts between the rights of children and the rights of their parents/legal guardians.
  • Register a complaint about the safety and/or quality of care received, or hospital services provided.
  • Assistance with accessing protective services.
  • A reasonable response to your request for services.
  • Expect reasonable continuity of care; this includes information by your physician of your continuing health care requirements after you are discharged from the hospital.
  • Examine and receive an explanation of your bill regardless of the source of payment.
  • Know what hospital rules and regulations apply to your conduct as a patient.
  • File a complaint


  • Each patient is informed of their right to a support person upon admission.
  • Each patient (or support person, as appropriate) is informed of his or her visitation rights upon admission via the Patient Rights and Responsibilities document. This includes the right, subject to the patient’s consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner, another family member, or a friend. This includes the patient’s right to withdraw or deny such consent at any time.
  • Each patient or support person will be informed of any clinical or safety-related restriction or limitation on such rights.
  • The designated support person may determine who may visit the patient if he/she should become incapacitated
28 Crescent Street
Middletown, CT 06457

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