Common Problems with PAP Therapy

Problem
Possible Causes
Solutions
Sore or dry eyes
  • Mask not positioned right
  • Headgear too loose
  • Mask size not proper
  • Re-apply the mask and adjust the headgear
  • Contact the medical equipment company and inquire about a new mask
Redness on the face where the mask contacts the skin
  • Headgear is too tight
  • Allergic reaction to the material in the mask
  • Possible interaction with facial creams / lotions
  • Re-apply the mask and adjust the headgear
  • Contact the medical equipment company and inquire about a new mask
  • Don’t use moisturizers around the mask areas
  • Contact your doctor if redness persists
Cold nose / cold air coming into the mask
  • Room temperature is too low
  • Humidifier is not working / on
  • Make sure the humidifier is on
  • Contact the medical equipment company
  • Place PAP tubing underneath your blankets to help keep the air warm
  • Buy a CPAP tubing insulation sleeve
Dryness or burning sensation in the back of the throat
  • The air is too dry
  • If you are wearing a nose mask, you may possibly be opening your mouth at night
  • Humidifier not working / on
  • Make sure the humidifier is on
  • Contact the medical equipment company
  • Contact your doctor
Nasal, sinus, or ear pain
  • Sinus or middle ear infection
  • Stop using the PAP machine and contact your doctor
Too much pressure / have trouble breathing with mask on
  • Trouble with adjusting your set pressure
  • Use the ramp feature on the PAP device (contact the medical equipment company if you cannot locate the button)
  • Contact your doctor for possible solutions
Feeling claustrophobic
  • The mask may not be appropriate for your circumstances
  • Contact the medical equipment company
  • Contact your doctor to discuss alternative solutions to PAP therapy
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Middletown, CT 06457


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