How to File a Complaint

It is your right to file a complaint. Registering a complaint will not change our commitment to provide you the best quality of care. 
 
It is the policy of Middlesex Hospital  not to discriminate due to age, sex, race, color, religion,sexual orientation, income, education, national origin, ancestry, marital status, culture, language, 
disability, gender identity, or who will pay the bill.
 
Middlesex Hospital  has an internal grievance procedure providing for prompt and equitable resolutions of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its’ implementing regulations at 45 CFR part 92, issued by the U.S.  Department of Health and Human Services.
 
General complaint or grievances can be made in one of the following ways:

How to File a Complaint or Grievance:

  1. Contact the Compliance Coordinator in the Quality Improvement Department at 860-358-6151.  Office hours are Monday through Friday 8:30 a.m. - 4:00 p.m. When the office is closed, you may leave a voicemail if your concern is not an urgent matter and a staff member will return your call on the next business day. 
  2. If your complaint is of an urgent matter, you may contact the department manager directly or call the hospital operator (by dialing “0” internally or when calling from home dial 860-358-6000) and ask to speak to the nursing supervisor. 
  3. If your complaint does not require immediate attention, you may write to the president of the hospital: Vincent G. Capece, Jr., President & CEO, Middlesex Hospital, 28 Crescent Street, Middletown CT  06457.
  4. You may also contact the Joint Commission Office of Quality Monitoring by calling 800-994-6610,  or email at complaint@jointcommission.org, or write to the Joint Commission, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60681.
  5. You may also contact Connecticut Department of Public Health Complaint/Compliance Unit to directly report any concerns or register a complaint by calling  860-509-7400 or write  to Complaint/Compliance Unit, Division of Health System Regulation, Connecticut Department of Public Health, 410 Capitol Avenue, MS#12SLIS, Hartford, CT 06413. 

How to File a Complaint of Discrimination:

To file a complaint of discrimination on the basis of  age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language disability, gender identity, or who will pay the bill you may elect to use any of the same resources as noted above.
  1. Contact the Compliance Coordinator in the Quality Improvement Department at 860-358-6151.  Office hours are Monday through Friday 8:30 a.m. - 4:00 p.m. When the office is closed, you may leave a voicemail, and a staff member will return your call on the next business day. 
  2. In situations that require immediate assistance contact the department manager or contact the hospital operator (by dialing “0”  internally or when calling from home dial 860-358-6000) and  ask to speak to the nursing supervisor. 
You may also contact the U.S Department of Health and Human Services, Office of Civil Rights. A person can file a complaint of discrimination electronically through the Office of Civil Rights Complaint Portal, which is available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at: U.S Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination. 

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28 Crescent Street
Middletown, CT 06457


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860-358-6000
info@midhosp.org